Head of Customer satisfaction group
Requirements:
➖Higher education (technician)
➖Minimum 5 years of experience
➖Sufficient Experience in Service Operation area
➖Management and Coaching skills
➖Confident MS Office user (Excel)
➖Strong written and verbal communication skills in English, Russian and Uzbek
Key responsibilities:
➖Design and execution of service strategy, including Service Network strategy, Customer's satisfaction improvement, Repair Speed, ASC management, Contact Center operation, Spare parts operations, Technical support
➖Set-up KPIs of department in accordance of business needs
➖Preparation of regular reports on the progress of service department
➖Preparing reports and presentations for management
➖Interaction with other groups and divisions of the company to carry out the most effective work
➖Fulfillment of internal customer service department indicators
➖Supervise the work of customer service department, ensure the implementation of the department's objectives
➖Set clear and achievable objectives for service department staff that are aligned with the department's performance goals
➖Coordinate the activities of the department, ensure interchangeability of employees
Conditions:
➖Competitive salary
➖Lunch compensation
➖Medical insurance
➖Bonuses